Refund policy

We take pride in crafting high-quality custom photo magnets that capture your favorite memories. Because each item is made specially for you, we do not offer refunds on custom orders.

However,  our goal is to satisfy you!

If your order arrives damaged, defective, or if an error was made when fulfilling the order, reach out to us within 15 days of receiving your order. We will happily find a solution!

Contact us at etchdmemory@yahoo.com with your order number, brief description of the issue, and a photo of the item(s).

Thank you for supporting our small business and trusting us to deliver a high-quality keepsake!